July 2025 updates – Block spam chats, tighter agent control, and smoother integrations

Let’s go through what we got done in July 2025 in NeetoChat.

New features ✨

✅ Block customer while marking chat as spam

You can now block a customer directly when marking a chat as spam, helping your team cut off unwanted conversations instantly.

✅ Granular agent permissions

We introduced a new permission level that allows agents to view only the chats assigned to them, giving you more control over visibility and roles.

✅ Instant chat start in widget

Visitors can now start chatting immediately from the widget when no open conversations exist — no need to go through the intermediate prompt.

✅ Faster automation rule previews

We optimized the issue list rendering in automation rule previews, making the pages load much faster so you can test rules with ease.

Enhancements ✨

✅ Parallelized tests for faster builds

We’ve enabled test parallelization in CI to speed up feedback loops and accelerate releases.

✅ Cleaner data indexing

Deleted visitor records are now skipped during Elastic indexing, reducing unnecessary errors and improving system reliability.

Bug fixes 🛠️

✅ Email notification reliability

Fixed a bug where delayed email notifications were not being sent after the configured wait time.

✅ Slack message and bot notification fixes

Resolved issues where Slack messages with only attachments caused failures and bot-assigned chats weren’t triggering Slack alerts.

✅ Duplicate visitor handling

Fixed an edge case where the same visitor was being registered multiple times due to race conditions.

✅ Smoother chat search experience

The “Load more” button now only appears when additional search results are available.

✅ Reply links now work after login

If a user clicks a shortened reply link while logged out, they’ll now be taken to the correct chat after login.

✅ Improved Toastr feedback

Inconsistent error feedback when creating NeetoDesk tickets from chats has been fixed for a clearer experience.

✅ NeetoReplay visibility handling

We’ve removed broken NeetoReplay links in chats for orgs where the feature isn’t enabled.

✅ Desk integration stability

Fixed errors when creating NeetoDesk tickets from NeetoChat, ensuring a more seamless handoff.

✅ Chat views and message sorting fixes

View counts now update immediately, and messages in filtered views are sorted correctly.

✅ Tag seeding fixes

Fixed uniqueness errors during tag seeding for new organizations to ensure smooth setup.